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IOM Information and Return Counselling Centres in Berlin and Brandenburg


The International Organization for Migration (IOM) runs two Counselling Centres in Berlin and in Brandenburg for migrants interested in returning to their country of origin.

The counselling services are open to all third-country nationals living in Berlin and Brandenburg who are interested in voluntary return to their country of origin. The Counselling Centres attach great importance to neutral and, if requested, anonymous counseling.

Areas of counseling:

  • Information about funding for voluntary return
  • Information about reintegration programs
  • Information about the situation in the country of return
  • Referral to other institutions and aid organizations
  • General guidance on organizing departure
  • If requested: Contacting migration officers of the Aliens Department in order to resolve barriers to departure

In order to prevent the spread of Corona/COVID-19, IOM Germany’s in-person counselling is put on hold for the moment. The counselling services are available only via phone and email during the hours indicated below. 
We ask for your kind understanding if there are delays in our response to requests and hope that we will be able to return to our normal counselling schedule as soon as possible.

IOM Information and Return Counselling Centre Berlin
at the Aliens Department of the State Office for Public Administration

House A, 1. Floor, Room 176
Friedrich-Krause-Ufer 24
13353 Berlin

Tel: + 49 30 90269 4848 / +49 160 90332446
Email: iomdeberatung[at]

Counselling Hours:
Mo + Tue 07:00 - 14:00, Thu 09:00 - 17:00
Thu 10:00 - 17:00

IOM Information and Return Counselling Centre Brandenburg
at the Aliens Department

House 14, Room 306
Postraße 72
15890 Eisenhüttenstadt

Tel: + 49 170 9684163
Email: iomdeberatung[at]

Counselling Hours:
Mon - Thu 10:00 - 12:00


The project is funded by the Asylum, Migration and Integration Fund (AMIF) of the European Union, the Senate of Interior and Sports Berlin and the Ministry of the Interior of Brandenburg.