IOM Information and Return Counselling Centres

The International Organization for Migration (IOM) offers personal return counselling to migrants interested in voluntary returns in Berlin, Rhineland-Palatinate and Bremerhaven. The purpose of the return counselling is to help migrants understand their individual options and make an informed decision. Here, great importance is placed on individual unbiased counselling.

What happens during return counselling?

• Individual assessment
• Identifying and responding to vulnerable situations
• Providing up-to-date information on the countries of origin
• Referral counselling 
• Reintegration counselling
• Organisation and support for return and reintegration

IOM Counselling is based on the following principles:

• Migrant-oriented and rights-based counselling
• Respect of self-determination
• Protection and dignity of returnees
• Do no harm principle
• Confidentiality and accountability
• Sustainability of reintegration

The IOM counselling centre for the state of Berlin has existed since 2006 and is located in the Berlin Immigration Office (LEA). Since 2020, those interested in returning from Germany have also been able to receive counselling from the IOM in Rhineland-Palatinate and Bremerhaven.

IOM Information and Return Counselling Centre Berlin 

Tel: + 49 30 269 4848; E-Mail: iomdeberatung@iom.int

• Berlin-Wedding: Mondays and Tuesdays 9:00 - 14:00, Thursdays 9:00 - 17:00, at the Berlin Immigration Office (LEA), House A, 1st floor, room 176, Friedrich-Krause-Ufer 24, 13353 Berlin
• Mobile counselling also available upon request.

IOM Information and Return Counselling Centre Bremerhaven

Tel: +49 471 96159 555; E-Mail: iomdeberatung-bre@iom.int

• Wiener Straße 12, 27568 Bremerhaven. Monday-Thursday 9:00-12:00 and 14:00-16:00

IOM Information and Return Counselling Centres Rhineland-Palatinate

Tel: + 49 6232 100 1000; E-mail: iomdeberatung-rlp@iom.int

• Reception centre for asylum seekers, Haischbachstraße 100, 66869 Kusel
• Reception centre for asylum seekers, Hermeskeil, Trierer Straße 200, 54411 Hermeskeil
• Reception centre for asylum seekers, Trier, Dasbachstraße 19, 54292 Trier
• Reception centre for asylum seekers, Speyer, Spaldingerstraße 100, 67346 Speyer
• Reception centre for asylum seekers, Bitburg, Messerschmittstraße 6, 54634 Bitburg
• Reception centre for asylum seekers, Hahn Airport, Hahn Airport 55483
• Ludwigshafen am Rhein: Mottstraße 1, 67063 Ludwigshafen am Rhein
• Bad Kreuznach: Kurhausstraße 8, 55543 Bad Kreuznach
• Pirmasens, Adam-Müller-Straße 69, Room E.01, 66954 Pirmasens
• Neuwied: Rheinstraße 69, 56564 Neuwied

In addition to the counselling in the IOM counselling centres in Rhineland-Palatinate, the IOM offers mobile counselling throughout Rhineland-Palatinate.

The information and return counselling centres are funded by the EU's Asylum, Migration and Integration Fund (AMIF) as well as the Berlin Senate Department for the Interior and Sport and the Rhineland-Palatinate Ministry for Family Affairs, Women, Culture and Integration.

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