People coming to Germany from Ukraine can find information on the German Ministry of the Interior's help portal Germany4Ukraine regarding assistance, accommodation or medical care.
The relevant pages of the German Federal Office for Migration and Refugees (BAMF) and the German Ministry of Interior provide further information.
The Federal Office for Migration and Refugees also runs a service hotline, open Monday – Friday between 09:00am and 15:00: +49 911 943-0.
Information for adult immigrants in Germany are provided via chat-based counselling by mbeon: Free of charge and confidential online migration counselling on topics such as such as living and staying in Germany, career and education, learning German, health care, housing, financial security for your livelihood, further education for your children and many other questions. Find out more about the mbeon app in these videos in Ukrainian or Russian or check out the mbeon flyer (UA, RU).
For arrivals in Berlin find relevant information here.
Third country nationals exiting Ukraine who are planning to come to Germany should reach out to the relevant embassy in Berlin. A list of the Embassies in Berlin and their contact details can be found here.
Women affected or threatened by violence can call this Help Line for counselling in several languages, including Ukrainian and Russian.
Online counselling for children and young people is offered free of charge, confidentially and 24/7 via email and chat by JugendNotmail in different languages, among them Ukrainian and Russian.
Information on how to remain safe on the way are provided in this IOM KOK flyer to protect against human trafficking.
The German NGO network against human trafficking provides a search function to find a specialised counselling centre in Germany.
Psychosocial First Aid
Field workers can find important information and support in WHO's Guide on Psychosocial First Aid: PFA Handbook in English.
The films "Flight and Trauma" by the Max Planck Institut of Psychiatry address refugees and helpers. They explain possible somatic and mental symptoms which can occur after flight and migration - in order to obtain relief and to seek help. The videos are available in Ukrainian, Russian, German, English and other languages.
Information for practitioners on how to support survivors of gender-based violence (GBV) is compiled in the GBV Pocket Guide by the UN Inter-Agency Standing Committee (IASC): GBV Pocket Guide in English and GBV Pocket Guide in Ukrainian.
IOM's videos on sexual and gender based violence "No one has the right to hurt you" are available in English, Ukrainian and Russian here.
Ukraine and neighbouring countries
The International Organization for Migration (IOM) has set up information and support hotlines in Ukraine and the neighbouring countries: IOM hotline numbers for persons fleeing Ukraine.
Toll-free national hotline for people of all nationalities exiting Ukraine:
- If calling from a land line in Ukraine: (+380) 0-800-505-501.
- If calling from a mobile phone in Ukraine: 527.
The line is open daily from 08:00 – 20:00 (GMT +2; one hour later than Germany). More information can be found here.
Additionally, the government of Ukraine has established an emergency hotline for African, Asian and other students wishing to leave Ukraine: +380 934 185 684.
IOM's response to the Ukraine crisis
Information on IOM's response to the Ukraine crisis, including regular situation reports and statements, is available here.